The Yeatman & The Orangerie

Don’t order food to the hotel after the kitchen has closed while buying drinks from hotel and expect to eat it. You will be asked to leave. Never experienced worse customer service from a hotel of this standard in my life. In a nutshell this hotel has beautiful views, nice rooms, assuming you can get the AC to work but acts like 3 star service.

Seems the hotel staff only replies to reviews... so here is mine. 5 stars for location and views. Fabulous views, rooms all look out onto the river. Very beautiful property. 3.5 stars for the room. Great view as I said, comfortable bed, spacious room. Shower is unsafe. 1 star. I got stuck inside because the door closes so tight it cannot be opened by the small coin sized knob. Funny yes, but sadly true. 5 stars for the bellman and front staff 1 for other staff. I called 6 times for fresh towels and pillows our first night. Finally one hour later received them. I sent an email which was never answered. I just would expect better service from this quality hotel. No reply to an email is unacceptable in my opinion.

Excepcional. Preço compatível com o serviço

Very disappointed at the price quality ratio. We stayed in a standard double bedroom for 2 nights at a cost of about 300 euros per night (no breakfast included . Views are stunning and the hotel is extremely well decorated, but they have really missed a few basics and that is not okay for an upscale 5 star hotel. Shortlist of things that went wrong: our key cards were not activated properly the room was not ready for us when we arrived (always a nice touch to try and have the room ready an hour or two before check in time there was no daily replacement of coffees/teas in the bedroom (really unheard of in a 5 star hotel!! got given the wrong pillow when ordering from the pillow menu These mistakes made the experience feel less luxurious and honestly just as if I was staying in a much cheaper hotel. Can only summarise the experience by saying that the hotel prices are overinflated and I would not repeat the stay.

A partir do momento em que você entra a experiência começa. Vista deslumbrante, excelente menu gourmet, vinhos requintados e serviço de primeira classe. Este é um lugar para os livros e uma visita obrigatória no Porto