Sonic Drive-in - Allen

Very good hamburgers, tater tots, and foot long Chile cheese dogs with onions.

Excellent customer service and very friendly the young man who attended me!!!

I ordered a middle chili cheese death with extra cheese. Since I was manager at Sonic less than a year ago, I know how extra cheese looks. Mine had no, so I asked for a remake. And they asked me to return the wrong ones. I can't remember asking a customer to return the food if I worked for Sonic... we'd just apologize for the mistake and make sure the customer stayed happy. I'm a little disappointed at the service, but that's to be expected that I appreciate.

There were young kids there and they didn't know about great customer service until I told them. I had a super hard batch of jumbo chicken bites, and I wanted to ask them, this time to make sure I don't this time around, and the speaker was not working so the young man had to come out with a pen and paper and missed some things on my order. When I pointed it out they didn't care, but said to reorder and pay. Lol. Smh. So I ha5 to teach the young man that's not good customer service when it's your issue. Hopefully next time I go it will be an older manager there with experience.

Ya know… at this point, I have two options. I can get upset about the bun on my burger being as hard as a rock and the burger being dry af although I asked for mayo, (apparently this is mayo on their burgers) OR… I can accept the fact that the fast food industry has gone to hell in a hand basket and I should have gone with my first thought of going home and warming up leftover spaghetti. At least I know that’s good. My Dr. Pepper is flat, and the tater tots are… meh. Every now and then you luck up on a hot and delicious meal from a fast food place, especially around lunch time. I ordered this around noon. Yeah… this is a no for me. I ended up eating the spaghetti anyway. It is what it is ??‍