Dunkin' - Alpharetta

The call was then passed to another staff member, who instructed me to call back later when a manager was available. I found that frustrating since I had no way of knowing when that would be. Luckily, I managed to cancel my order and get a refund, as I didn’t keep the incorrect items that were delivered. I assumed that the customer's name would be associated with the order to prevent mix-ups like this, but it seems that with employees like this, mistakes are likely to happen. I'm really disappointed with this location, especially since I’ve never had issues like this at other restaurants in the area.

We only stop in Alpharetta once or twice a year to visit friends who don't drink coffee! They recommended this location, and we've been coming here since it opened. Great service, friendly staff, awesome coffee, and such a cozy feel in the sitting area. We will stop here every morning of our visits to Alpharetta, now and in the future.

First I want to say thank you to the young lady through the drive through this afternoon that was very reassuring and apologized for her managers behavior secondly I want to say the poor attitude of the manager that's been at this location for apparently eight months did not want to provide me with the DoorDash order I was picking up through the drive through I told him I had two sleeping children in the car and I'm just trying to make some money could you please help me out and provide me with the order I've never had an issue with any other place that I've ever been to I even ask when they tell me know and and I understand I respected some of them have rules but I specifically picked this order because I knew I had a drive through because I would not be able to carry my two children and the order and did not want to risk having a problem and have an upset customer and upset my kids long story short if you need a manager at this location good luck because it seems like he's got a pretty sour attitude but the other employees seem very sweet

So I’ll start by saying the coffee and food isn’t bad but the service is. I just tried to order on the app and it was having technical issues so fine…. I went through the drive through. I ordered a medium iced winter blend with oat milk and brown sugar swirl, turkey sausage egg and cheese on english muffin, and sausage egg and cheese on english muffin. The food and coffee tasted good BUT they rang my coffee up as hot coffee and when I got to the window I was told they don’t sell winter blend iced. So why wasn’t I just told that when I ordered it? I would have just ordered a regular iced coffee? Then I heard the woman say that I changed my order at the window. I didn’t change it at the window? Don’t blame me for holding up the line when you didn’t communicate to me that you didn’t sell it iced when I said iced at the speaker. Bad service.

What a great team you have hear every day I go thru the drive thru and place my 2 LG hot caramel Macchiato and sometimes bagel minis and before I can say bagel mini they ask me... Great customer service.. And I'm just here out of town working... If I could give ten stars I would thank you