Romano's Macaroni Grill Windward Parkway

It was clear that this restaurant was under staffed on Christmas Day. There were many many tables around us that were not cleaned.

We had a reservation for 8pm on Christmas Eve. We arrived at 7:43. The hostess role us it would be a 45 minute wait. Isn’t the point of having a reservation so that you don’t have to wait 45 minutes? Ended up going to another restaurant down the street and had a much better experience even without a reservation.

Had a reservation but still had to wait 45 minutes because they were short staffed. Front desk was rude and unprofessional. No one knew how to manage reservations. Ruined Christmas Eve. Our server was great however.

We made reservations for Christmas Eve. They did not hold a table for us and told us that we would be seated when a table opened up. Long story short. We had to wait almost an hour

This was one of the worst dining experiences that we ever had. We were celebrating a college graduation so we had a reservation for 11 people for 6:00. We were seated on time and the table was set but it was all downhill from there. It actually took 42 minutes to get water at the table. That was how the dinner started. The bread was like a jumbo crouton and the service was terrible. Two of the people were served their meals fifteen minutes after the rest of the table. They did not have enough servers since everything took way longer than it should have. We will not eat at this location again. What a disappointment! Fortunately we had dessert at our home and ended the evening on a positive note.