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Bidra med feedbackThey asked for exact change and denied requests for dark meat. This is not the KFC I remember. Has anyone else been treated with such arrogance or dissatisfaction here? It might just be me, but after waiting so long for the 16-piece bucket meal, it was disappointing to find the chicken cold. Now it’s Monday, October 10, 2022. I regret to say that what I initially thought was just cold chicken is actually stale. They served me a 16-piece bucket of day-old chicken, all for the full price of a hot, freshly fried meal. On top of this major letdown, they also forgot to include butter, honey, or jelly for the six biscuits. It’s unfortunate that there are no other KFCs in the area.
The food is good and freshly prepared here. ????????????
This review is for a Friday night at 6:00 p.m. After waiting 20 minutes in the drive-thru line, I was informed that I couldn't order dark meat only. So, I decided to order a Famous Bowl instead and gave up on the dark meat chicken. When I finally reached the drive-thru window, I had to wait another five minutes because they were unable to break a $100 bill. Ankeny really needs a different franchisee for this Kentucky Fried Chicken location.
I have so many complaints about this restaurant that I don't even know where to begin. What frustrates me the most is that they seem aware of their poor reviews, yet they only have two staff members (at most) trying to run the entire place. As a result, no one waiting will receive their orders on time! Additionally, I've experienced missing items from at least every other order. When I inquired about it, I was told it wouldn’t be fixed. In my last three calls, they promised to address the issue, but nothing was ever done. When I visited in person, they refused to assist me. It feels like we’re just giving them our money for nothing in return.
I?ll give this place kudos for being consistent at least. They are consistently the SLOWEST drive thru in the entire city. Doesn?t matter what time of day you go or which day of the week. Make sure you plan out an extra 20 minutes to a half hour ofsitting in the drive thru before you even make it to the menu board. It doesn?t matter how many cars are in front of you either.The back of the restaurant looks like it exploded, there are portable refrigerators in the parking lot, the parking lot is fullof cracked cement, bumps, and potholes. It is definitely worth the time driving to the KFC on Merle Hay Rd, Clive, or Altoonainstead. Going to this location is a waste of your time.
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