Buffalo Wild Wings Ann Arbor Boardwalk Dr.

The most disappointing aspect of this experience is that their restaurant shows up in OpenTable and I went ahead and booked it. But when I showed up, they said they don’t utilize OpenTable. But if that’s the case, please avoid the condition and take yourself off The staff did the best they could to get us a table for 14 despite the confusion and the evening was fine despite the faux reservation

We reserved a table online, when we got there they told us they dont reserve tables. In any case, the guy that a large group would be coming so we moved some tables which was ok because it was fairly quiet. But the service was terrible, we waited over 1.5 hrs for our food, some of us didnt even receive our food at all. When it was time for the Bills to be handed out 99% of it was wrong. Missing items which were on other peoples Bill's or just extra stuff on ours. Did I mention they didnt even have 1/2 of what was on their menus. No hamburgers, pretzels, etc. And people got served the wrong items (chicken sandwich instead of chicken wrap) It was not great service and the food was only so so. I will not be returning anytime soon.

Beautiful overall atmosphere, personal was great! we come back.

On 3/14, I made the reservation for Buffalo Wild Wings to watch the NCAA Basketball Tournament on Saturday night (3/17). The reservation was confirmed. On Friday night, I received a VM from the Manager of BW3 informing me that they were not honoring the reservation due to the expected high volume. I called the restaurant back and asked for the manager. After being on hold for over 5 minutes, I hung up the call. This is terrible customer service.

The most disappointing part of my experience was that the restaurant is listed on OpenTable, so I went ahead and made a reservation. However, when I arrived, they informed me that they don’t actually use OpenTable. If that’s the case, it would be best for them to remove their listing to avoid confusion. The staff did their best to accommodate us and managed to get us a table for 14 despite the mix-up, so the evening went smoothly despite the reservation issue.