Taco Bell - Apollo Beach

Ever since my local Taco Bell started offering mobile ordering, I have been visiting more frequently. Being able to select exactly what I want, customize my order to my liking, and pay using the mobile app (or online) has made the whole process much more convenient.

I had a soft bean burrito that was very mushy and difficult to eat due to the large amount of beans. I also ordered chips with meat, beans, cheese, and salsa, which was also disappointing. The overall dining experience was not enjoyable.

I would not recommend this restaurant at all! Every time I visit this taco restaurant, the young employees at the drive-thru seem indifferent, like they are in a trance or are completely disgusted by their job. I had to ask twice if my order was correct and the employee just stared at me. When I asked again, he barely nodded his head yes, without saying a word. The service is chaotic! The restaurant manager should be held accountable for hiring employees like this. It's a shame that this is the current state of customer service. These young workers will never succeed in customer-facing roles if they can't even manage a simple drive-thru order with a thank you and a clear yes.

Continue to keep their doors closed and I will continue to pay by them.4/18/22 again. take her shield from the door to tell the people that they open aunt. one day they opened and the next one closed theirs. simply change the sign so that people don't waste their time. our time is also important.

Very disappointed with the customer service at this location. I recently started coming to this location on the way home at least three times a week. I normally order at the kiosk, last week I ordered and paid online. When I arrived to the location to pick up the manager could not find my order. I provided proof via phone of the charge and showed the order which was now idling due to the reception in that area. Basically my order never processed. I Replace the order thinking that the order will be taught you to already been charged, was told that I would have to settle the issue with taco bell.com online. Because I had already dissipated on my order I placed a new order paid the amount again with the understanding that I would receive a refund for the previous order once I contacted Taco Bell or the amount would drop off. Being that I work in retail my issue was mostly the customer service because no one really was explaining anything, I had to ask questions and it was like they didn’t even want to offer empathy about the over charge. I did ask for a courtesy small drink or freeze the manager told me no but eventually she gave me a courtesy small drink after I made a point about it. I did explain to her that due to the inconvenience that would’ve been something that should’ve been offered as a courtesy or as customer service personally since I could not be refunded and didn’t know actually if I would get resolvemwnt once I reached out to taco bell online. I will not eat here again they have the freshest shells here that I’ve had and this is the reason why I was coming to this location but customer service alone loses my money. It’s the principle- I love Taco Bell and having been eating it since for over 20 years, this is my first complaint Once I got home my food was unacceptable I ordered a power bowl which had missing items and a potatoe side which was over cooked hard with sour cream and cheese on top. I couldn’t even eat it the potato’s were crispy hard as if they had been sitting on the warmer for a long time.