Firehouse Subs Asheville Airport

I have visited for free sub Tuesday through t-mobile, and I've been very much pleased with my two experiences. Each visit my sandwich was freshly made, with care. The only complaint is the cookies ? are hard as a rock, and I prefer mine softer. Thank you all for being so awesome, and helping raise money for the firefighters. The lady making our food seemed to enjoy her job, the other lady not so much. :

This place is always amazing and I have never had a bad sandwich here. There are some nee faces and for the first time every part of my sandwich was wrong and not cook long enough. Guess I got to find a new lunch spot

I?m not usually a fan of sub sandwiches, but Firehouse Subs are the only ones I will eat. They are, hands down, the best subs around. The bread is soft, with a thin crispy layer on top. The meats, cheeses, and condiments are top notch, especially for a national chain. I?m not a fan of the sides, though. I?ve tried one of the soups previously and the Mac and cheese today, neither of which I enjoyed. I haven?t tried the desserts, but they look delicious. The sandwiches, chip selection, and soda selection are great!

I love Firehouse Subs, just not this location. All the other ones you walk into every person behind the counter greets you loudly. I thought this was there thing because they always do it. Not here. They don 't look up at all. The kids that work here always act like you are bothering them taking your order. Zero customer service skills. Zero smiling. They do not care and look high honestly. Sandwiches took over 10 minutes to get which was odd. I have been here 4 times and last time I asked for it to be plain. When they sent my sandwich out fully involved after waiting over 15 min for a sandwich I took it back to the counter and explained politely it was wrong. The guy quipped back, it wasn 't in the ticket . It 's not my problem or fault that the person taking the order entered it wrong or didn 't pay attention. No need to act like Im bothering you because I just wanted what I ordered. Then it took another 15 minutes and it was still not remade. My receipt said 12:06... at 12:39 I still had no sandwich and just went and asked for a refund. There were never more than one person in line at a time and was not busy. No idea what the issue is at this location. The coke machine was broken all they had was water or tea... just avoid.

The sandwich was good, but they did not follow online instructions and did not add tomatoes as requested.