Urban Tent - Bālurghāt

Great place to hangout. Food: 5 Service: 5 Atmosphere: 5

Service: Dine in Meal type: Other Price per person: ₹200–400 Food: 3 Service: 3 Atmosphere: 4 Recommended dishes: Drums of Heaven

It is very unexpected that you are accepting orders via online platforms like swiggy or Zomato and also putting a status that food is under preparation. Even after crossing the expected time which is approx half an hour, you are cancelling it. I do agree that it was very late approx 10.49 PM but you should cancel an order within 5-10 minutes if you are not able to serve that so that your customer can make some other arrangements. This is not a good practice and I won't recommend your restaurant at all.

Good Service: Dine in Meal type: Other Price per person: ₹1–200 Food: 4 Service: 4 Atmosphere: 2 Recommended dishes: Chicken Samosa

Meal type: Other Price per person: ₹1–200 Food: 5 Service: 5 Atmosphere: 5