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Bidra med feedbackI used to use the app to order their food they have messed up my order a lot of the time. Even though its written down on the app don't know how they manage that. But I still used them because the prices were decent. I tried to order today but the app was down and told me to call the store. So I did, placed my order and was told it would be an hour. Fair enough happy to wait, it arrived and had a four pounds extra charge on it. I was confused thinking they now do extra delivery charges since normally it's free. They told me they charge four pounds for phone orders. Four pounds to call when it was their app that was down. I'm shocked I've never heard of a phone call charge for a business. It's apparently to encourage people to use the app which was down. No offer of a refund just a sorry. If your app isn't working how can I use it? They've lost a customer who used them once a week for over a year now. Won't be using them again.
Sunday lunch was exceptional. Well cooked, presented. hot and flavoursome. The staff are so nice well done
Ordered food online tonight from captain cooks. We have never had food from there before. My husband ordered a smurf burger with no taco sauce and I ordered a fish supper and we asked for an extra chip. The fish was completely burnt and rock hard. The burger came with the sauce he didn't want and a big pile of coleslaw in it which he didn't ask for. After scraping all this stuff off the burger was still rotten. Also instead of getting the extra chip we paid for, they just put some extra chips in one of the bags instead. Worst chippy we have ever had. Really hate paying money for burnt and disgusting food and it wasn't cheap. £10 for burnt fish is a disgrace. We will never be back and will tell everyone we know to stay clear. Ruined our evening and we both feel ill after eating the small amount that we ate.
Was in Captain Cooks yesterday with my husband we have been before and were always very happy with the food. But yesterday was a complete disaster. I had a fish never tasted worse my Hubby had egg bacon and chips hard fried egg , which was fried in dirty gravy. It was very busy but no excuse for inedible food. The waitress was very nice and did not charge fot the fish. Not good enough as we had travelled from our own town to eat here. Awful
Hard to believe it is a year since my last review and then I also got a soup. Today it was pea and ham accompanied by warm wheaten bread and iced water. Satisfying as usual. I ordered a small (2 oz), burger but it seemed bigger when I got it. Topped with fried onions and I added ketchup The tables are a bit close so if it's busy it gets no privacy. I had three woman and a gent come in and sit in front of me. The youngest gent never shut up talking. Even when he twas eating his burger. I got a sore head listening to him. The soup and burger came to some £8.00 sterling. So as I thought I was charged for a 4oz burger. Waitress taking money said they don't do a smaller burger anymore. But I am not unconvinced about that. The food was good. Prices have risen so much it makes it expensive for my two items. Still I recommend it and will be back.
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