Dunkin' - Bartlett

I come here once a week, on my morning drive to work. They get my order right every time and are super friendly. I'm a big dunkin donuts fan. :

The individuals of Indian descent were making derogatory comments about white people.

I ordered a large hot caramel latte. When i got the coffee it felt light and i asked the person at the window is this coffee full? She said yes, its just very foamy . I have been at other location ordering this drink hundreds of time it was never foamy like this. The fact that they don 't even wait for the foam to settle and gave me a coffee that 's less than half after I asked if it was full is disappointing. The manager Evelyn Andrade email me to go back to the store to get a refund after I put in a complaint on the app. It 's $5 not worth my time to go back neither do I live close to this location. A simple refund fix they can 't do unless I go back to the store is also very disappointing. I do not usually write review but this is really beyond me. I 'd give it a 0 star if I could.

Burnt Croissant and terrible customer service. The line was 20 mins long and then received the wrong order. I understand your bottom line is important but hire more help and train your staff better. Won’t be returning to this Dunkin.

Horrible customer service. ignored my mom when they gave her the wrong order. they refused to look at the order placed on her phone let her stand there for 5+ min before she ultimately decided to leave. if any owner/ manager is reading this, you seriously need to communicate with your team or get a new one.