Mcdonald's - Bay Point

I found a bug in my fries, and they didn't fill the container properly. I ended up paying for a large size just to get a medium portion in a large box. Additionally, the burger tasted burnt.

The food was enjoyable, but the overall attitude of the staff was discouraging. When I pointed out that my order had been incorrect, they responded rudely. It's clear that they should either retrain their employees and managers or consider bringing in new staff. To make matters worse, my breakfast experience was spoiled when I was charged for additional items that I did not want.

They were incredibly busy, so it’s understandable that the food would take a little longer to be prepared. However, we stood at the register for 15 minutes without anyone coming to assist us, despite my asking a few times. The staff noticed us but continued what they were doing. Finally, my son asked someone for help, and they responded, but it was with a pretty rude attitude.

I can here after a long day. Wanting to get food for my son and myself. I made a order that was very simple. Once I got to the second window they where handing me my food AND I asked to the person at the window IS IT ALL HERE? She replied with a YES . Drove off and got home and started to eat mey food. Relizing that there is a few items missing!!!!!!!! I didn 't get any of my hamburgers and fries that I ordered !!! Like what!!! How do you for get to put the hamburger and fries in the bag? You DEFINITELY need another job of you forget to put the main items in the bag, after being asked if it 's all there. The worst part of it all was that I called the store and asked for a manager and was hung up on. I called back and there phone was acting like it was disconnected... purely speechless. How is a person suppose to feel after an intercounter like that, your a multi million dollar company and this is your customer service?

I just ordered through Ubereats! Missing all the drinks! Which I did try calling them probably like 30 times by now smh! And if I had a ride not so many kids I would’ve been drove there to fix it! It’s like why charge if my order wasn’t complete!