Rusty Taco - Beaumont

I am disappointed that when I went there, there was no beef and we were there 40 minutes prior to closing. How do you have a taco restaurant with no beef. They saw us standing there for 10 minutes then someone picked up the trash and tried to take our order, without washing their hands. What if I ordered drinks or something as simple as giving her my card. That's just nasty and unprofessional.Food is good here and that is the ONLY reason why I did not leave a 1-star review.

Ordered tacos via doordash today. From seeing the pictures online these tacos looked as if they were going to be pretty large. However what we got were tiny little tacos like you would get from a Taco truck for a couple of dollars and at $4.00 a piece that's just crazy. Spent $50.00 for 2 people to eat and we were both still hungry. The food flavor was great and if they would either lower the price per Taco or make them larger they would be awesome. The Berrian tacos were very good and fairly sized tacos..so I would recommend them bur that's about it.

So disappointed my friend and I have been waiting for 10 minutes in line excited to make an order and the waitress came twice to check on another customer. Mind you she acknowledged we were in line but said nothing not a “hey how are you I’ll be right with you in a minute” or nothing. Strike 1 strike 2 another woman came out and threw something in the trash and immediately came to the computer to take our orders. (gross strike 3 I ordered the number 13 and number 10 and she said they had no ground beef or fried Chicken!? A customer behind us heard and left and not long afterwards we left! It was definitely a disappointment

I'm super disappointed in the behavior of the staff and the conditions of the restaurant. I have been dining with this establishment since it opened. I stopped in to place a To-go order. The cashier informed me that the fryers were already shut down for the night. Which was odd they didn't close for another hour. I waited for my food. I realized the cook was going back and forth between watching dishes and cooking my food. It took longer then usual to prep my order. Finally my food was done. The cook continued working on other orders and the cashier was suppose bag my food but she kept doing other things like changing trash bags ect... In which she kept walking right past my food. I waited for about 5 minutes then I finally had enough. I had an appointment to be at. While I was waiting I observed a condition of the kitchen, the grill it was disgusting and the entire kitchen floor was covered in soapy cleaning solution which was very strong while cooking customers food. And at one point dropped a customes wrapped food on the floor covered in cleaning solution, then pick it up off the floor and tossed it on the the food is preparation area. I eventually asked for a refund in which the cashier said the cook would have to do. The cook informed me that I was going to have to wait until she was done preparing other order. I explained to her that I needed to go. I was now running late for my appointment. I had already wasted fifteen to twenty minutes waiting on my food to be prepared. The cook finally came to the register to refund my money I informed her I would be calling the store manager and the District manager and Corporate if needed In turn to cover herself she called someone on the phone (I guest her supervisor) and started telling her she had and aggressive customer and started telling her all sort of false things to make me look crazy. All I wanted was my money so I can go. I eventually got my refund. I did end up missing my appointment. And because I didn't get to eat in time. My blood sugar crashed and I almost passed out while driving. The cashier had a very bad attitude and was very disrespectful to me along with the behavior of the cook. It's sad to see the younger generations have zero respect for their customers and have no pride in their work. In which the restaurant will suffer.

4/10 went to this place because it’s close to my place of employment for lunch. Ordered 2 grilled fish tacos with no Baja sauce. Sat waiting for my order over 30 minutes only for them to bring out two shrimp tacos. Then the young lady walked around to several tables before the cashier (Ramon) told her it was actually my order but it in fact was not my order because I did not order shrimp tacos. Shrimp and fish sounds totally different. I had less than 25 minutes left on my lunch at this point so I asked for a refund and there was no apology or any type of empathy. If I could rate this place a negative 5 on service I would. My entire lunch ruined because they didn’t listen and take a correct order. Better off going to McDonald’s for their service and we all know how their service is. I DO NOT RECOMMEND THIS PLACE!!!!!!! Called to speak to someone several times the same day and got the voicemail the 3 times I called. Very frustrated with them. They don’t deserve to take up space in this area. Put another spot in its place that actually listens and cares about their customers.