Dunkin' Donuts - Beverly

Recently, I visited this Dunkin’ Donuts, and once again, I left feeling disappointed. Since it's the only Dunkin’ on my route home, I was hoping for a better experience this time... but unfortunately, that didn't happen!

I had a disappointing experience at this Dunkin Donuts. The place was quite disorganized and not very clean, and the atmosphere was overwhelmed by loud rap music. The employees seemed very stressed and emotional, which added to the chaos. It took over 17 minutes for me to receive my pumpkin spice latte, and when it finally arrived, it was cold instead of hot, and they added four pumps of syrup instead of the two I had requested.

This place has one star on yelp and I couldn’t agree more.Every single time I’ve been there or ordered from there, they have either missed items or gotten the order wrong. This morning, an entire order was missing and the coffee was made entirely wrong.The employees tend to rush and genuinely feel inattentive for the most part. More than once, I’ve had to flag down someone in the drive through to try and get the rest of my order or the correct item from them and each time, most employees I’ve interacted with were very short with me or upset I said anything at all. I just wanted the full order…I’d avoid this location for dunkin until either management changes or until corporate cares enough to intervene.I’ve worked in food service for years and I understand dealing with customers is super draining and would make a nun curse, but getting mad at me for asking for the rest of the food I paid for or asking for the correct order is uncalled for. I hope things get better for them and that someone steps in. When all the employees are that exhausted and drained and overwhelmed, it affects everything.Do better, dunkin.

The request was to leave at the apartment door and I order quite frequently the order was left in the lobby of the building

I’m a regular at the Alltown Gas Station (Dunkin )at 44 Dodge Street in North Beverly Mass Most of the staff are very rude and ignorant at Dunkin Donuts not at Alltown The shift leader Bryan Dodge of Dunkin gives me an attitude every time I come in Bryan is also rude and ignorant to his staff and the customers He always smells like alcohol and marijuana some of the staff also smells like marijuana and alcohol Mr Dodge will go into the bathroom to drink his alcohol or will go outside near the the dumpster area He would also go to the China Jade restaurant beside there before his shift and during his breaks The owner of the store should look near the dumpster and behind the store There will be variety of alcohol nips Bryan friend will bring his nips and marijuana