Frankie Benny's Selly Oak - Birmingham

The experience was frustrating from almost every angle. It was Friday evening at 6 PM, and despite only a handful of tables being occupied, we waited 45 minutes for our main course. It was clear that the staff had forgotten about my burger. They came to apologize, but in the meantime, they left my wife's pizza sitting under a heat lamp. When the food finally arrived, the "House Special" burger was overcooked, bland, and unappetizing, while the pizza was dry, and the fries were warm yet chewy. I had expected a standard chain restaurant meal, not gourmet dining, but this was truly disappointing.

The restaurant was much busier than yesterday. We experienced a long wait for both our food and drinks. The floor still had remnants of the previous diners' meals. However, when the food finally arrived, it was good. We had to request that our desserts be put in a to-go box because we couldn't stay any longer. I paid the bill about the...

Had a fantastic time meeting up with friends! The restaurant has great access to transportation, making it easy for everyone to get there. Our waitress, Juli, was excellent!

Terrible in almost every way. We arrived at 6 PM on a Friday night, and despite there being only a few other occupied tables, it took over 45 minutes for our main courses to be served. It seemed that the staff had forgotten about my burger. They did come to apologize, but in the meantime, they just left my wife’s pizza sitting under the heat lamps while we waited. When the food finally arrived, the "house special" burger was overcooked, bland, and tasteless; the pizza was dry; and the fries were lukewarm and chewy. I expected standard chain restaurant fare, not gourmet cuisine, but this was truly disappointing.

It was quite busy since it was Father's Day, resulting in a long wait for both food and drinks. There was food on the floor left by previous diners. However, when our food finally arrived, it was good. We had to request our desserts to be packed to go because we couldn't bear to stay any longer. Fortunately, we were able to pay the bill using the F&B app, which helped us leave more quickly.