Pizza Hut - Bolingbrook

Lisa is the Queen of customer service and the food was definitely on point!!!!!!

Ordered the wrong pizza and I had 2 great workers be so patient with me . I will continue to go to this establishment. Great customer service

I ordered a pizza for delivery, but after 45 minutes, I received the wrong one topped with ingredients I can't eat. After waiting on hold for a long time, I decided to drive to the restaurant to sort it out. Once there, I requested a refund and returned the incorrect pizzas. The staff member informed me that he wasn't authorized to issue a refund but that someone who could help would arrive in a couple of hours. When I called back later, the next employee also said they couldn't process refunds and advised me to try again the next morning. I returned the following day, but the person with the authority to handle refunds was still absent. After four attempts, I had to give up. They basically took $40 from us and wasted a lot of our time. I won't be going back.

Love this location… the staff are nice, down to earth speedy with my order. Thank you for being reliably good to us!

It’s just worst experience what I ever had with pizza sore. I ordered pizza for my guests, waited 45 minutes instead of 25 what they promised. Nothing happened. I called 5 times, nobody picked up the phone, I had to leave my store, because my guests, little girl and 15 more toddlers) were hungry and waited for pizza. I came by myself, the crazy lady who can not control herself and her emotions started yelling on me, and screaming that she has to work at the weekend and they have no delivery drivers. I said ok, I can pick up pizza by myself, but nobody started making pizza what I ordered 45 minutes ago!!! That’s ridiculous! If you have problems with delivery drivers/ cooks/ ovens-you need call and say your customers that they will not get any service from you! Or at least pick up the phone! It’s absolutely ridiculous and not appropriate! Never again! And I will tell this horrible situation ALL my friends and customers who used to order pizza for parties!