Cold Stone Creamery - Brandon

The staff was incredibly welcoming as soon as I walked in, and the restaurant was spotless. Everything I tried was absolutely delicious!

My daughter took me for an ice cream and I love Cold Stone but this one in particular it seems like everytime we go there, they put less and less goodies on their signature ice creams. I order a Cheese Cake Devotion with extra Graham, well the strawberry were missing and the Graham barely there. You can't go in and you are just left outside waiting for what the employees decide your ice cream is going to be, very sad.

I had a Cold Stone Creamery gift card from back in the old days that I just needed to get rid of so I decided to stop by on a whim on a Monday night at 8:00pm and the staff greeted us immediately and were very helpful. I asked to try the chocolate and it was good. I asked for it with oreos in a waffle cone and she got right into making it for me. It was neat to watch but when it came to my total, it was almost $7 for my ice-cream! I could've just drove over to Sam's Club and picked up a box of ice-cream! It was expensive and it tasted good but I don't think I would've stopped in if I didn't have that gift card. Now that I am gift-card-less, I definitely don't think I would stop in again. It's just okay for ice-cream that's good but not great.

I enjoy ice cream, but this cold stone location is quite cramped with no seating. It's small and narrow inside. They also don't mix my toppings into the ice cream like they usually do. The only reason I'm giving it 2 stars is for the quick service with our order.

I found a long hair in my ice cream, and unfortunately, this isn't the first time I've encountered this issue. When I brought it to Zach's attention, he seemed indifferent. If the staff aren’t wearing hairnets, are they just tying their hair in ponytails? The owner claims they provide hairnets, but clearly, the current practices aren't effective. I would recommend avoiding this restaurant to spare yourself the risk. It seems they don't prioritize food safety, and this place really needs to be investigated.