Holy Cow - Brent

I would not recommend ordering from this restaurant. They are extremely unprofessional and have no concept of time management. Despite promising a 45-minute delivery, it actually took 90 minutes with no explanation, apology, or compensation. There was no manager available to address the issue. When I called, the phone operator even suggested that a manager might not be available until next week. With so many great Indian restaurants in London, this is one to avoid at all costs.

With heavy marketing in my area, I thought I would give it a go. The takeaway menus are well-designed and written (with allergens clearly labelled for each item) and printed beautifully so I had great hopes. The food took just under an hour to come...but they mentioned that when I ordered so I didn’t mind. Unfortunately, the food itself was really not good. The free poppadom and mango chutney was the best part of the meal The bread (Tandoori roti) was completely cold and tough. Even when I reheated it, it didn’t get soft which makes me wonder just when it was made. The curry itself was very, very bland. The way it was air sealed with cellophane (like a ready meal) also makes me wonder (especially after the experience with the bread) if it was actually made fresh. One to cross off the list.

I was extremely disappointed with my experience at this restaurant. Upon placing my order, the supplier asked if I had included everything in my order. Upon inspection, I found that one main dish was missing, the samosas were smashed, and only two poppadoms were included instead of the expected amount. Additionally, the items were haphazardly distributed in partially opened containers. When I contacted the restaurant about the missing items, they said they would deliver them in 20 minutes. However, after waiting for an hour, nothing arrived. They offered a credit for my next order, but this was not a satisfactory solution as one person in my party had not received a meal. They then said to call back in one and a half hours. Considering the prices at this restaurant are not cheap, I expected a higher level of customer service. The restaurant should take responsibility for the cost of the missing items.

Really appalling service. the food was ordered at 7 a.m. and di did not arrive over three hours. when it arrived, eating was cold and missing one side. I contacted the restaurant, but I didn't get any answer, so I thought I'd warn everyone here to keep away from them.

We’ve been wanting to try Holy Cow for sometime but before today there was always too long waiting time. Today (a Tuesday) the person on the telephone was pleasant and efficient and we were told that food would be delivered in 40 minutes, which it...was! We ordered prawn bhuna, prawn saag, bhindi bhaji, one plain rice and one plain naan. The curry was delicious fragrant and aromatic! The naan bread was okay, the plain rice was a bit oily, but these were forgotten once we were stuck into the curries! Thoroughly satisfactory! We’ll order again. We’d recommend ordering well ahead of when you want to eat.