Starbucks - Brent

I tried the new Chocolatey pretzel frappuccino at the restaurant, which was supposed to come with a chocolatey cream on top and crunchy toppings. However, I was disappointed to find that it only had normal cream on top and nothing else. The drink cost £5, and I was expecting it to be as advertised. Unfortunately, this seems to be a common issue as I have heard others experiencing the same situation. Overall, it was a total disappointment. I regret not taking a picture of what I actually received, but I am certain that I am not the only one who has had this experience. No proof is needed to confirm this issue.

My partner and I stayed in Wembley for an overnight stay. After a walk about the town centre, we ended up at Starbucks in the Brent Civic Centre. Store was tidy, clean and very welcoming. Staff were prompt and courteous. I got chatting to the manager, Connor, who was extremely friendly and exceptionally helpful, advising of places we should visit. We were so impressed with the service here, we returned later that day to enjoy another lovely, seasonal coffee! Hats off to Connor and the team.

Let down toasted cheese and tomato panini at £4.19 hardly any filling. Coffee ok but when did they start charging 5p for the cup?

Really convenient location in the centre. Big and spacious. Opens early and good for wifi. Coffee and biscuits were good. The one girl was friendly but the other rude, ignoring people. If she was doing paperwork or whatever fine but do it at the side!

I work locally and used to come in here every day sometimes twice a day. As of lately I've been so disappointed with the quality. Around 3/5 times a week my order isnt correct and at the time of day that I am in there it is always quiet so I'm not sure how hard it is to get it right. I feel like this branch is more of a training hub for new staff as I never see the same people, which I don't have a problem with but I am starting to resent how expensive it is.