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Bidra med feedbackThe delivery took over an hour to arrive, and when it finally did, the food was lukewarm. There was also no apology for the delay.
I had an extremely disappointing experience with customer service! My mother-in-law ordered three pizzas, garlic twists, wings, five 20 oz Cokes, and a 20 oz Sprite, but instead we received a 2-liter Coke and a 20 oz Fanta. When my mother-in-law called to explain the mix-up, the assistant manager stated she would send a 20 oz Diet Coke, but only if we returned the incorrect drinks, as the delivery driver wouldn't come otherwise. This is ridiculous considering there are seven people in our household! To make matters worse, when the delivery person arrived, she not only asked for the other drinks back but also tried to take the Diet Coke because the Fanta had already been partially consumed. This is unacceptable! I highly recommend avoiding Domino's in Brewton! They need to be shut down!
This is our favorite place for delivery. We really enjoy the variety they offer. Most of the time, the service is quite fast.
The two medium pizzas I ordered, were BURNT, barely any sauce, I think that is why they were so black /Burnt, couldn 't even eat it, we threw them out. I called the store and got a manager he didn 't seem shocked to hear they were not fit to eat, and said he would refund my CREDIT CARD, LIE, they DID NOT CREDIT MY CARD, WHAT A WAY TO GO OUT OF BUSINESS!!!!
Ordered pizza online through app. Ready notification sent 15 min later. At pickup was told 15-20 min longer. This is 2nd time this has happened in past 4 weeks at this location. Either fix app, or train staff to properly use notification system.
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