Burger Theory - Bristol, City of

Sat down to a table for two. Was ask any allergies. No allergies. When given menu. Chose a simple burger and a chicken burger double with large fries n 2 beers. Place was freezing . Beers come. Waited 25 mins for food , which isn't to bad . No salt or pepper or ginger or any sauce on table . Food came and nothing was said. Went up to ask for condiments. Then given with a slam on the table. Had to ask for any sauce . The food was greasy . Cold . And basic .

We had lunch with the homemade sauce! It was heaven in bottle. I wish I could have bought some to take home!

Extremly let down by this place, was reassured by the waitress that all the food I'd ordered was suitable for Coeliacs but evidently not. I had the simply beef burger with fries (both of which are labeled GF on the menu) and shortly after eating I became very ill and had to cut my night short as someone who has worked in kitchens, i get that it is a tough job and you're often rushed however it is crucial to take the correct steps to cater for allergens espeically when your menu offers these options!

We went in today, barely greeted by a waitress (no hello, just told to ‘sit anywhere’! It wasn’t busy, had a choice of seats. Then got completely ignored. sat for a good 5 minutes, still with no greeting, and no menus….so we went around the corner to honest burger!! A simple hello, or “I’ll be with you in a minute” takes no effort what so ever, look after your customers!!

Went there last night my with friend, have to say, it was an amazing burger and my mate really enjoyed hers however I was terribly ill a few hours later. She was fine and all round was a good place