The Greenbank - Bristol, City of

I was extremely shocked by the customer service at GreenBank yesterday. I visited with some friends who are all local teachers. We had two tables next to each other, with one table in a walkway. One particular server continuously made rude faces and tutted at us every time she walked past, because one of our children was "in the way". Despite our kids behaving well and playing quietly, we were made to feel unwelcome. The server even went as far as to say, "I've never seen people look after their kids worse than you", which was completely uncalled for. One of my friends, who is recovering from an operation and battling cancer, placed his bag on a chair for easy access, and the server rudely snatched it away. I was completely shocked by the behavior. It seemed like the server was having a bad day and the pub was busy, but that is no excuse for being so disrespectful. The same server even got into a heated argument with someone from our group when they questioned her rude behavior, leaving us all feeling very uncomfortable. I will not be returning to this establishment. Families are not made to feel welcome, and the staff is extremely rude. They don't seem to understand the impact of their actions on customers, including my friend and his young family who left feeling upset.

This restaurant is exactly what you want in a local pub - friendly, laid-back, with a great crowd and delicious food and drinks! It's a real gem in the area.

Having visited on a couple of occasions I've always felt the owner and staff think of themselves as a cut above. Sure there are some nice (overpriced! local ales on offer but ultimately it is pretty bog standard in here. Much nicer, proper local pubs just a short walk away.

Had the pan fried haddock on a bed of leeks and crushed potatoes in a beautiful sauce. Rick Stein would have been proud to produce this but would have charged at least twice as much. Excellent. Thank you.

Had 2 excellent takeaway Sunday lunches, one veggie and one pork, both equally delicious. Would have liked a bit more gravy but that was easily rectified with the help of some gravy granules.