99 Favor Taste - Broad Channel

I had an amazing dining experience thanks to the food served by Waiter Zheng. Everything was in excellent condition and tasted incredible! He has a wonderful personality and is particularly great with kids. I highly recommend requesting Zheng as your waiter! In terms of kid-friendliness, the staff were outstanding! They treated us with respect and were quick to apologize for any misunderstandings.

Despite these problems, we were lucky to have a friendly server who checked on us often and even took it upon himself to cook our food on the grill once we placed it there—something I’ve never encountered at a KBBQ restaurant before. Overall, the experience was disappointing, and I can say with certainty that I will not be coming back to this restaurant.

This was my first experience with hot pot, and it was fantastic! There are a wide variety of food and drink choices available, and I loved the sauce bar where you can mix your own sauces. The food was served extremely quickly as well. I also have to say that the restrooms were the cleanest I've ever encountered. I highly recommend this place!

The BBQ grill was burned and produced thick smoke, creating an unpleasant odor. After only grilling a few pieces of meat, our waiter left without replacing the grill, and we had to ask for a new one ourselves because the smoke was unbearable. Meanwhile, other staff members were busy cleaning tables nearby and completely ignored the smoke issue from our grill. The restaurant wasn't even busy at the time! At other 99 locations, the staff actively helps with grilling, making for a delicious and efficient meal. Unfortunately, one male server seemed clearly undertrained; he overcooked our steak to the point that it was nearly inedible. No one was there to guide him, and he also used an excessive amount of butter for grilling the pork belly and beef, making them far too greasy. While he was the only one with a somewhat better attitude, the rest of the staff appeared indifferent and unhelpful. We had to wait a long time for our drinks and had to remind them several times before they were finally served. To top it off, they even overcharged us for the drinks! We will definitely not return! I hope the management at 99 addresses these issues soon!

I visited this restaurant with my friends for dinner today, and I would give my overall experience a perfect 10/10. The food was excellent, the service from our waiter Erica was outstanding, and the drinks were fantastic. It's a wonderful spot to enjoy a meal and relax with friends or family.