Even Kitchen

Kind staff, great atmosphere, and delicious food! What more could you ask for from a hotel dining

For the last 4 months, I 've stayed 3 times at this hotel. It is wonderful. Clean, newly renovated, minutes walking distance to Dan Abraham 's Center and close to the other Mayo facilities. There is shuttle with convenient schedule, as well. The staff is great. Friendly, nice and most important, ready to help. Inadvertently, at my last stay, I booked a different hotel. Lisa and Alex went far and beyond to resolve my issue. They were so caring and professional. Their attitude took away the stress from the situation. During my stay few days before Thanksgiving, there was a full Thanksgiving dinner. Turkey and all the trimmings. How thoughtful and nice! Many people come to the area for medical appointments and treatments. When the hotel is so wonderful and the staff is so nice, difficult moments feel manageable.Thank you all for your hard work.

The whole family stayed and we had our daughter's wedding here. The rooms were very nice and modern, loved the in room fitness options. The fitness center was wonderful and the pool and hot tub area were lovely. The outdoor courtyard was a perfect place to relax with plenty of seating and multiple fire pits/places. Grills were available for guests to use. We had the wedding in the courtyard and the reception in a banquet room, which was lovely. The staff was kind and helpful every step of the way and the food was outstanding. Would recommend it to anyone for any occasion!

There is absolutely no place to park. We ended up seating ourselves and waited for a random person to take our order. The service was very bad. Half of the items that are shown on Google are not on the menu. However, the food was good.

First the good:1. The hotel is immaculate2. The rooms are large3. The beds are comfortableNow the bad:1. The shower wand did not work. It's not that bad but these overhead rain shower fixtures don't get water to areas that need rinsing without that wand.2. I moved an exercise ball in the room away from the wall and a large and heavy wooden grate which was covering some wires came crashing to the floor. Apparently the ball was positioned to support the grate in place.3. There was no creamer included in the in-room coffee caddy. I'm an early riser. I need the in-room coffee as a bridge to when they start serving coffee in the lobby.4. I was told that coffee and tea in the lobby was free of charge by the attendant working the area so I figured out the machine and poured a cup before returning to my room. About an hour later I returned to the lobby for a second cup and found a different attendant in the area. First, she tried to stop me from pouring a full cup. Apparently, they only serve 8OZ of coffee in a 12OZ cup. Then, as I attempted to return to my room, she chased me down and loudly proclaimed that I was attempting to walk out on my bill. I explained that the attendant who preceded her said the coffee was free but this new girl wasn't in the mood to listen. OK....if you're going to charge a dollar more than Starbucks for a cup of coffee....get your act together and at least treat guests respectfully. We're IGH members for a reason. Usually, these hotels operate at a higher standard. This place needs to do a better job of maintaining the place and training personnel.