Tim Hortons - Buffalo

Not the best, and not the worst either. Lots of people have mentioned a high staff turnover rate but no more than your average coffee shop. There are plenty of employees who have been there for years. Also, the other reviewers talking about a drive-thru are mistaken. There is not one at this location. Food: 4 Service: 3 Atmosphere: 2

Have sadly used this location a lot in the past few years, unfortunately it's the closest to me and others are more out of the way. I've been given many wrong orders before such as today. I asked for sauce on my bagel and that never made it onto the sandwich. I've tried talking a lot slower and making sure to only go 1 item at a time so no confusion is had. Unfortunately the staff either have a listening issue or just don't care about the customer experience. Management needs to do something. Either having a better interview process or being harder and firing the staff that constantly mess up. With having no drive thru and only 1 till opened it should not be as difficult as it is to find a few competent staff that can station each work area with higher accuracy. I don't expect anything to change but with that being said this location and the others with the same franchisee owner will not be getting my business anymore.

I’m a regular at this timmies hortons i have been for almost 2 years. It’s gone so downhill. I hope somebody important actually reads this review. The attitude from the manager and employees lately is remarkable. I was telling the manager how i didn’t like my wrap so i was going to order more She goes, in a very sarcastic tone “well uhh if you go buy a new suit and wear the suit, then return it saying you wore it all day and didn’t like it, you wouldn’t be getting your money back” Like excuse me? I feel that was very unprofessional, never once did i ask the manager to refund me for that wrap. I spend about $800-1000 monthly at this place because i do the tim’s runs for work. Half the time, i’m waiting 10-20 minutes because they forgot about half my order and started taking new orders. They usually have half the things wrong and never anything in stock the bakery stuff is never fresh and out of stock a lot. The other day i went in for bagels about two hours before close and they had the bagel toaster completely off so i couldn’t get bagels are they not supposed to have bagels until close? I don’t understand this place. They also have one till closed bc it’s “broken” but it’s been like that for about 7 months and just the attitude these employees have with their customers is outrageous. I only come to this location because it’s convenient, for all i care please knock this timmies out and put a starbucks in. Or replace the manager and employees something needs to be done here.

Good food good service Service: Dine in Meal type: Lunch Price per person: CA$10–20 Food: 5 Service: 5 Atmosphere: 5

This store is so badly managed. Franchisee obviously has little interest. It has two cash registers but one is permanently closed even when they lineups. When I go there at normal high traffic times I around breakfast time, lunch time or evenings. They either lack menu items food is past its replacement time. For example potato wages. I have bought potato wages there and I thought I probably have to go to the dentist. They were so hard that I thought they'd break my teeth. I just went in there at 6:00 p.m. and they had no ice coffee. They said they'll take 20 minutes to make it. Why is it not already made if they have exhausted what was previously made. I appreciate they do not want to make excess food which then goes bad and has to be thrown away. But it's very frustrating as a customer to walk in there at normal times and find they don't have what's advertise on their menu board. This location needs a lot of attention to bring it up to the standard it should be. It does a disservice to the Tim Horton's brand. In answer the questions below I have put in that I spent between $1 and $10. In fact, I spent $0 because they did not have the menu item (iced coffee) that I wanted.