Puerta Real - Burgos

The food was good without doubt. However the manager had accepted a group of around 20 people to have drinks and probably tapas next to the restaurant. We expected this to be for a certain period but clearly there was no time limit. They made conversation in the restaurant totally impossible. Whoever owns this place is on a sliding path and deserves to be. Willem

This is the 4th time we go there we were always happy with the quality of the food. While the price is above the average the quality was always there, reason why we decided to go there again. Today was for sure the last time ! While the food is still good quality and price is raising too high, the issue is on the service being unacceptable. The waitress had two table to serve, everything was complicated, one menu card per table, half of the order delivered and of course the problem is on the client. On top of this , for a restaurant being positioned in the top line of the city, the work force behaviour making fun on behalf of the client (never think your client does not understand you … Seriously I do not post often comment but this one I really mean it : if you want to feel part of a nice customer experience … avoid it !

Restaurant looks very nice and prime location. It was difficult to reserve a table because they were pretty booked, but we managed to get a table after being referred to this restaurant by the hotel. Service by waiter was poor, one of them could tell he was new, not his fault the other just didn 't seem to care to much. We asked for our food, I asked for steak and he didn 't even asked how I wanted it cooked, so I called him back and told him that he never asked, something that is well known that it should always be asked. Since it was just my wife and me, we asked for 1/2 portions of spanish ham, when he brought it, it was the full portion platter, very big, so he had to take it back and correct the mistake, the flavor was fabolous, very good. When he brought the steak, it was plain, no flavor, you could tell that it had been cooked on a stainless steel pan and not on the grill or cast iron pan, not impressed at all. My wife 's plate of chipirones was goods. Not once did the waiter come back to check on us for more drinks or to ask how the food was, I had to call the attention of another waiter who I could tell was new so I could get served another glass of wine, I told him the wine I was drinking and then I overheard another waitress telling him, Here just serve him this one like I couldn 't tell, when he approached me with the bottle, I told him it wasn 't the right one and then he went ahead and brought the right one. I didn 't ask for dessert, but my wife asked for a sorbete al cava and it literally took over 25 minutes for this, when he brought it, he said that they were pretty busy in the kitchen. In my opinion, a restaurant that is always guaranteed to be full because of it 's location and not by the quality of the food or the service. Not going back and based on my experience, I don 't recommend it.

Es un lugar magníficamente situado junto a la Catedral, bien cuidado y de una estupenda atención personal

Lugar agradable para tomar algo y con unas vistas inmejorables.