Dunkin' - Burke

The kids absolutely adore this place! The chairs and tables are fun and comfy. The donuts are consistently fresh and delicious. The ice cream coffee really helps me keep up with the kids. It's a fantastic local spot, and the staff is always friendly and welcoming. Highly recommended!

For eating we had a donut and snack size speck and both were good and typical of what they would expect. I do not want to return to this place for ice cream drinks. the cup was filled with ice. so diluted, it had the taste of dirty water. the hired realized it didn't look right and did it exactly like that? also the menu said kokosmilch was available. the person who took my order insisted that they don't wear cocos milk not only that they were outside when I tried to clarify? the trip was super slow and secured at 10:00 on Saturday morning. next time we go to the menu and store.

Half of the staff seemed more interested in chatting about their personal lives than serving customers, leaving orders unattended. The girl with light skin stood out in this regard. I felt sorry for her friend because of some of the comments she made. On a positive note, I would give this place an extra star because of two girls who were actually working hard and doing a great job.

Saturday morning and it took over 40 minutes to go thru the drive through. Service here is atrocious. Once you are in the car line you can’t get out with cars In front and behind you, the building to your left and a concrete wall to your right. No employee came out to tell us why there is such a delay. If they had maybe the drive thru customers would not have been so frustrated. Don’t go to this Dunkin’ Donuts on a Saturday. Half of your morning will be waiting in line. Extremely poor management which equates to poor service, which equates to decline in customers. Plus they only had men’s bathroom working, which my teen daughter she l had to get out of the car due to such a long wait did not want use and their unisex bathroom was not working. Not worth it at all.

I really hate leaving negative reviews, but after watching one of the employees interactions with a customer this morning I can’t help it. While I was waiting for my hot coffee, a young woman asked the lady working the orders where her iced coffee was, stating that she ordered at the same time as her friend which was completed a few minutes ago. The lady couldn’t find the order, gave the young woman an attitude, and then told her in a loud voice “not to roll her eyes.” Granted I didn’t see whether the young woman rolled her eyes or not, but it was absolutely uncalled for and several other patrons commented about how unprofessional it was. The store was busy, and it appeared that the staff was juggling a lot of call and walk in orders simultaneously. Several orders had been lost and even those that weren’t were taking a long time to complete. My own medium hot coffee took nearly 10 minutes to complete, but that’s no excuse for being rude to a customer.