Red Robin Gourmet Burgers And Brews

On a rainy night, I visited a busy restaurant where a group of women asked to sit at the closed bar ahead of the other 50 people waiting. Despite the hostess rightfully denying their request, they insisted on speaking to the manager who eventually allowed them to sit. The rest of the evening was uneventful, but my party ultimately opted to enjoy dinner at another restaurant rather than deal with the poor service. I will not be returning to this establishment.

Dined at this Red Robin location last night to celebrate my birthday with a few friends. When it came time for the waitress to take our orders, I informed her that I want to redeem my Birthday Burger, and she took my phone number for the birthday reward offer.I ordered the Tuscan Salmon burger off of their menu, but I wasn’t able to point to it on the menu (as I usually do, in order to avoid mishaps) since she stayed across the table instead of walking over to me. I also ordered a Raspberry Limeade.When our orders came, I was surprised I was handed Fish and Chips. I asked why I received this instead of the Tuscan Salmon burger and she said that choice hasn’t been available on their menu for quite some time (no indication of this on their physical menu), and that the fish and chips is the only thing they serve that is salmon.Not wanting extend the dinner too long as we had plans for after dinner, I reluctantly just accepted the fish and chips, which turned out to not even be salmon, but presumably, cod. Somehow “Tuscan Salmon Burger” ended up being standard cod fish and chips. The fish was tough, not hot, and not juicy on the inside. It was a disappointing meal.I was not billed for the fish and chips, but was billed for the raspberry limeade. Also, unsure whether Red Robin (or just this location) still gives birthday sundaes, but I did not receive one.Giving 2 stars instead of 1 since the waitress was pleasant and apologetic, and my friends’ meals were good. However, disappointed in the mishap (and the server’s lack of knowledge of their current menu), the menus not being updated, the lack of quality of the fish, and being charged for the drink despite the disappointing meal.

Amazing meal! Fantastic burgers wonderful atmosphere. Unlimited drink and side refills, fantastic staff even gave us a song.

It is a good thing that most of the menu items are pre-made 'cause if we actually had to wait for anything to have been made with skill and/or talent, we 'd probably have left after the first half-hour of waiting. The carpet is filthy, the tables are sticky, the under-trained staff have left dishes sitting on tables, inside and out (flies eeww). Is the current owner waiting to be bought out by the large development coming to the Loughheed Mall because this restaurant has no heart or soul anymore.

From our party, food was good but not great. Standard burger joint.Servers were friendly and everything ordered came quickly.That's important to me as I hate to wait for my food. Good healthy portions.