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Bidra med feedbackWhen we ordered our meals, our waiter Jared informed us that it would take 45 minutes to prepare them. My wife decided to order Brie as an appetizer and chose pasta with vegetables for her main course, while I opted for the Kansas City steak topped with mushrooms and onions. We both had coffee to drink. Unfortunately, our dinner took an hour and 20 minutes to arrive. The Brie was barely melted and had a solid center, while the pasta lacked flavor and was overly buttery or oily. My steak, which I was told would be cooked to a juicy pink, arrived overcooked, dry, and fatty. I was unable to eat most of it as it was too tough. We asked for coffee refills four times but were only served three. The following day, a restaurant employee called us to inquire about our experience. When I shared our concerns, she seemed shocked and asked if I would be willing to speak to the manager. I agreed, but he never reached out to me. When I visited the restaurant again, I was told that my feedback would be passed directly to Bob, the manager, but he also failed to contact me. A week later, my wife and I returned to the restaurant to speak with Bob. He dismissed our complaints, claiming that the Brie was not as bad as I described. When my wife pointed out that her dish was also unsatisfactory, Bob blamed us for not reporting it sooner. He insisted that it was my fault for not mentioning the issues with my steak at the time. My wife and I were raised not to waste food, which is why we didn't make a fuss about the meals while we were there. However, we were both disappointed that such a seemingly elegant restaurant would serve subpar food at such high prices. I wouldn’t have felt compelled to write this review had Bob not ignored our concerns. If there is a higher authority above him who wishes to discuss our experience, we would be happy to share more. Our names are Cecilia and Brian Ramsey, and we dined at your restaurant on November 11, 2022, at 6:15 PM.
The calamari was excellent, featuring an enjoyable seafood mix paired with a delightful sauce that complemented the dish perfectly. I also want to highlight the delicious bread bowl. Both the salmon and sea bass were cooked to perfection, and I'd highly recommend trying the lamb as well. Overall, it was an outstanding choice for a date night, and I would definitely return.
As soon as the elevator doors open, you step into a long, magnificent hallway adorned with stunning artwork and breathtaking views. The restaurant itself features classic steakhouse seating, but the centerpiece is where an elegant pianist performs on what appears to be a baby grand piano, accompanied by an impressive chandelier. The lighting is dim yet bold, highlighted by a hot pink glow, creating a romantic atmosphere. There’s also an upper seating area and a bar, and the staff is incredibly attentive and professional. I've tried five steakhouses in Riverside County, but Cielo definitely ranks in my top five. The ambience sets the tone for a sophisticated evening, making it number one for aesthetics, without a doubt! I absolutely loved this place and can’t believe I forgot to take more pictures. I have a full video on my own, but I'm sharing a few highlights here. If you're seeking an unforgettable experience, this is the place to go. Dress to impress in a black suit or an elegant evening dress, but be aware that the walk from the car may pose a challenge in heels!
Top notch dinning experience. Unique and tasteful food. Everything I ordered was great.
We had a wonderful evening at Cielo. Our waiter Enrique was a delight. The food was exquisite. The atmosphere is wonderful and the views are amazing.