Wendy's - Canonsburg

I mean it’s Wendy’s. Are they perfect? Nah, but they are still better than Mc’D.

Today was a long day! I worked 11 hours and decided after I arrived in my house that I wanted to get a quick bite to eat. I went to Wendys and waited about 10 minutes in the line before I left my wallet at home. That made me extremely upset and I had to run home to get my wallet. I returned and waited again about 10 minutes in the line. I pull up to the window super stressed because I was exhausted from a bad day. Beth greeted me and was an absolute heart as always (I recognize them from the front) and she was just so friendly and took additional steps to make sure everything went smoothly with my food. I am a car dealer and have about 4 years of customer service experience in the automotive industry, I have worked fast food, and I have worked retail. My point is, I know an asset for a team when I see one. Beth, you turned my day and I hope you see managers because you deserve praise! Thanks for being so brilliant today!

Good food.clean place.Prices are higher than I like. I guess it's like that everywhere.

Recently, I've noticed that some Wendy's locations have been declining in quality, so I've been hesitant to visit. However, I'm pleased to share that I had a great experience at this one. The service was quick for my lunch order, and everything looked appealing. There are times when it's clear that food preparation lacks care, but I was happy to see that everything was well made here. The only minor issue was that I didn't receive a napkin, but fortunately, I had one with me. I used the mobile ordering feature for Drive-Thru Pickup, and that process was very straightforward.

They consistently forget to add my Swiss sauce, even when I specifically ordered extra. I wouldn't recommend ordering from here; they just won’t include it.