Starbucks - Cascade-Fairwood

There appears to be ongoing issues with staffing and scheduling. Mobile ordering is frequently disabled. That wouldn’t be so bad if there weren’t also significant waits, even when not busy. The lounge is often closed without notice. I started calling ahead to see if the lounge would be open. The last time I went, I called and verified it would be open until 7:00 (posted hours). About 10 minutes after I arrived, I was asked to leave because they were closing the lounge. I was told someone just called in sick. I doubt this was sick. I have seen the store have online ordering and the lounge closed with at least 4 people working. Something else is going on. I don’t understand how they stay open.I have had several trips wasted to unposted closures. The drive through has detained me for over 30 minutes (I know this isn’t exaggeration because of my dashboard clock)There are failures in efficiency, staffing and leadership at this location. Matters have worsened enough that I think it’s easier to drive farther than to deal with their organizational woes.It is downright inconvenient and time-consuming to try to bring this location business. It’s also frustrating to be asked to leave because people are “out sick”.This location needs to be closed. If reopened, properly staffed for the posted hours. If orders can’t be fulfilled in less than 30 minutes, perhaps it should stay close rather than continue to be a liability for the brand.

This is my favorite Starbucks. The staff is friendly and it has a nice atmosphere to allow you to relax and enjoy your purchase.

They always have my order ready and are friendly faces at 5:45am. I'm only giving 4 stars because it is still just a standard, overpriced Starbucks.

Went on a Friday afternoon at 1:20pm and service was quick. Drink was just as I had ordered. Clean place.

Arrived on a Sunday just hit afternoon, and ordered 2 chestnut praline frappes in the drive thru. There was miscommunication and I was being given a latte instead. The woman with blonde hair and glasses was so, so, soooo sweet! She said not a problem and had me pull to the parking lot and I got the frappes. Amazing service and in no way did they make me feel bad for my order mixup on a really busy morning. You guys are the best!