Papa Johns Pizza - Catonsville

I have visited this restaurant for the second time, both last year and now this year. It appears to be under new ownership/management. I ordered a calzone sausage pizza, but the sausage tasted different than what I am accustomed to. I am not sure what has changed. I used ranch dressing to enhance the flavor, but I am unsure if I will order from here again.

The pizza, dessert, and sides were good. Delivery driver was rude and condescending. He pounded on my door like he was the cops. Then asked if I ordered food. When I said yes he asked my name and told me he tried to call me. I replied I was in class. Then said he texted and called. I told him again I am in my online class. He proceeded to tell me I need to answer my phone when someone calls, and told me to take my pizza as he held open the bag. Seriously I spent $71. I can easily go somewhere else. Please train your drivers this isn’t how to treat people. Do better.

I ordered a large pizza. 3 slices of pizza didn't even have cheese on them. I ordered original crust and got flat bread. Whoever boxed this pizza saw how it looked and still decided to seal it and give it to me. This was my first time ordering from this location and my last!!!

I received a notification at 5:05 p.m. that my order was ready, but when I arrived at the restaurant, I was informed that my order had been given to someone else. Despite being promised that my order would be ready in 5 minutes, there were multiple issues in the store. The employee taking phone orders consistently entered incorrect information, my order was given to the wrong person, another customer received the incorrect order, customers were not greeted properly, and an employee dropped a pizza box on the floor before using it to deliver an order. I finally received my order at 5:28 p.m. Although I understand that mistakes happen, these errors could have been avoided with more attention to detail.

I must say this one the best and cleanest Papa John's u can visit! First time there today, I was very impressed, mainly because the young man they have in there is really nice, CLEAN and professional! He washed his hands before going back to make pizzas, after walking around the store prepping! And yes for that, they DESERVE FIVE STARS! I've been to many pizza places, never seen that done, I would either have to ask them to wash their hands, or out the door I go! So young man, u keep up the good work and KEEP doing what, YOU DO! I believe u do know who I am, trust me I will be back soon! ??