Longbranch Event Center - Cedar Rapids

We had an exceptional experience here. It started with manager Doug upgrading our room given some walking issues and honoring our price. The room was clean with a comfortable bed and pillows. It was close to the pool which was no problem on a week night. The pool was at a warm temperature for swimming which was a nice change from most hotels that keep it too cold. Breakfast was better than most with a very spacious eating area. The street address actually starts in the plaza in case your GPS takes you there.

Stayed for a baseball tourney. Boys had plenty of space to hang out and the pool area bar was great for the parents. The pool was clean and the games in the atrium were entertaining. The hotel has a lot of restaurants within walking distance.

This hotel is awful. Walked into room and poop stains on toilet. Called to let them know and they said that they would let a manager know when they can. That was about it. Nobody followed up. No one came to clean the room. Been here for almost 5 days and left garbage outside my door the second day. By the fourth day, the garbage still wasn’t picked up from in front of my door. Even though housekeeping was walking back-and-forth, I saw their carts. Hair all around tub. Bartender is in the worst mood ever. She was rolling her eyes when she saw me sit down. Windows all over are covered in bird poop in atrium. Doesn’t seem like anyone cares about this hotel or anyone that’s staying here. Jacked up prices to $100 more than what’s said online due to us being on a tournament. That’s fine but at least acknowledge us. Called to speak to a manager there’s not one on site.

When we first pulled up to this hotel it looked like an abandoned hotel from the 80’s I wish I could tell you otherwise but it was actually kind of funny. Then when you walk in the lobby I thought oh this is actually sort of nice. They have breakfast and some nice furniture and tvs everywhere. Then when we head over to a SEPARATE building that has bugs inside of it and looks horrendous we check in our room. It smells like weed. The pull out couch has bugs on it and the bathroom shower head is moldy. Honestly I would rather sleep in a motel 6 or honestly anything else. We left so quick. Other then the pool witch is big and the lobby it looks like and smells like a abandoned hotel from the 60’s.

The pool closed early which was disappointing. The bartender was rude. The breakfast staff were not very friendly. The tables were not cleaned off and beverage and food items were not refilled. I understand that a group of boys who had a baseball tournament that weekend were being unruly in the pool area but instead of closing the pool early their parents should have been asked to keep them under control or remove them from the pool. Not fair to your other paying guest.