Boston Market - Chelmsford

The food is gross with zero care put into it's preparation. I've had better meals and better service at McDonald's. The mashed potatoes had no flavor even with gravy. The meat loaf was rubbery also with no flavor. I wouldn't give it to my dog. And they forgot my cornbread. I've been to other Boston Markets in the area and this has to be the worst! Dining room was closed at 8 pm and just one poor guy working the drive thru who had been there for 12 hours! Had to be one of the worst take out experiences ever. To the owner, if you care this little about how you treat your customers and the product you provide in the hospitality business, you're in the wrong business!!

I placed a large catering order to provide meals to our local disabled veterans in VA homes. I had organized teams of military members to deliver it to the five households with a pick up time of 1100. The restaurant took my order and took my money of course but did not bother telling me the hours of the restaurant had changed to open at noon. Finally around 1130 after half my volunteers had to leave one lone employee showed up to open the restaurant.We ordered individually plated meals and apple pie but instead got containers of food and prepackaged brownies. Which is not acceptable for the homes we were delivering to.At no point did I receive an email asking me if I would accept substitutions or about the restaurant not being open.

I couldn’t believe how awful everything was. Let’s cover this in sections:1. As soon as we arrive at the restaurant, the place was completely empty. The new chicken restaurant next door was bustling. That, right out of the gate, should’ve been a sign. The floor was dirty, and the trash can didn’t fit in the cabinet, so the door was open. That’s not something you want to see while eating.2. The options were extremely limited. Not just entrees, but also sides and especially beverages. The soda fountain was inoperable, and iced tea was unavailable. All they had was bottled water and Diet Coke. That’s it!3. The food was absolutely disgusting. The “country fried chicken” was a frozen patty they just zapped in the microwave. It was rubbery, dry, and there was NO gravy available. The corn bread was dry and hard. The broccoli was sopping wet with no crispness at all. The food was served in styrofoam to-go boxes.This was one of the bottom three restaurants I’ve been to, and the WORST for food, ever. In the 40 years I’ve been alive, I’ve never had such an awful meal at a restaurant. With so many pretty good options on Drum Hill, this one has zero competitive edge to stay around.

Meatloaf cool mashed potatoes cold corn warm cornbread cold no soda ice tea only BBQ SAUCE AND KETCHUP for the potatoes. Potatoes tasted like water. Never going back.

8pm tried to get food inside dining was closed then drove through drive thru workers ran to hide and refuse service. What a joke! Stay away!