Harrah's Cherokee Lobby Cafe

This hotel is a dump! First off, don 't book a room through any third party agency because if you do and you get a smoking room they will not change it; even when you didn 't know you booked a smoking room. We asked and the response was because it was booked through a third party we can 't change your room, which I found to be complete bull because they want you to book through them rather than Expedia. Also, realized non-smoking rooms are much more expensive than smoking rooms. They said we could ask for an ozone machine that is supposed to clean the air quality, but it didn 't do much. Thankfully, we didn 't have heavy smokers next to us or across the hall. Second, the hotel housekeeping are still following Covid policies and will not clean your room until you have checked out. The check-in clerk did not mention this to us at all- so one morning we showered and put our dirty towels on the floor for fresh ones, went hiking all day at the Smokey Mountains, and came back to a dirty room. Finally, the amenities here are outdated and old. I would not recommend this place. I gave a rating of 2 stars for the casino restaurants, the staff who were nice, and the pool with pool bar (which is about 3 ft deep). If you want to eat at a restaurant and not the food court (which was pretty good) book a reservation.

It's a casino so come prepared to loose your money and loose it fast. On my visit the food court was closed and the rewards club is in a very inviting glass room that is hard to find and feels more like a complaint desk than a huge marketing opportunity. There is a wonderful HVAC ventilation system with little smells but the whole vibe just felt quiet and depressing- no music and the machines were not paying so no machine psychology noise. What really needs improvement is the rewards desk- make this exciting make people want to come here verses looking like a depressing room even the casino begs you won't want to visit

No Cherokee was wonderful. The food was really good. The people were very friendly and happy. It's a big place though.

I traveled to the casino for a basketball tournament and they did not disappoint. This resort has everything you could think of. Gym, pool, various restaurants and a brewery,outdoor seating with fire pits, comedy club, shops, a bowling alley and more. Because of the tournament check in was a little hectic and the Starbucks line was always long but I'm sure during no events the lines are more decent. There are multiple hotel towers so depending on where you stay and what you'd like to do, you could have long walks. Buying everything on the resort can get expensive however there's a grocery store and eatery within minutes as well as a Walmart approx 30 minutes away. I'd heard great things about the casino but glad I was able to experience this myself. I will definitely be back next t time with a group of friends.

I brought my great aunt here and she thoroughly enjoyed herself. The casino is big with lots of options. The staff was friendly and helpful. They came around periodically to check if she needed anything. There were tons of machines with varying amounts to spend. I love the loyalty program. She ended up playing $100 worth of games for free. We stayed on the property in the convention center hotel. It was new and modern and I'm so glad I switched rooms before the stay. There were lots of eating choices. Not too easy to find healthy options. The food was good but not healthful. There was salad but the dressing was an issue. I plan to take her often and she's looking forward to returning.