Domino's Pizza Cherrybrook Nsw

We have made a $77 order for three vegan pizzas and four garlic breads. 15 minutes before the arrival of our order we received a call from a worker who informed us that there was no vegan bark, although there was an option on the website (one of the pizzas was a custom pizza with double vegan bark.) he said in a hurry that I needed to get another ingredient to add the pizzas instead of the mock meat. in a hurry, maybe I said mushroom? after that he hung up. once on the phone I thought about it and realized that my custom pizza had already mushrooms and was intended to have double-beef. because this was an expensive order, it did not make me sense to have three times mushrooms and ground vegetables on a pizza intended to cost $20 alone. I called back within 2 minutes, but the phone was answered only 3 minutes later. I asked to cancel my order and get a refund, so we could go to a pizza shop that actually had the vegan options, such as crust or local pizzeria. I was bluntly told that they had already made the pizza so there was nothing they could do. now I'm a millennial, I'm not a car, I was very polite on the phone and it takes a lot to complain to me. but I was not happy with the customer service let alone that we were not given what we had ordered. I said we could have a partial refund instead. the guy on the phone said he could do the next time we ordered, we could have 2 free toppings on our pizza. that's worth $2. I said there was no next time because we wouldn't come back. this is not the first time that we had problems with cherrybrook domino, with my man alex had wrong orders and terrible customer service in the past. when my custom pizza arrived, it had definitiw not enough mushrooms to correlate x2 vegan bark plus mushrooms. not to mention that it has spinat on it, despite no order for spinat. my friend who passes by thornleigh domino has ordered vegan bark from there and we will put it on our pizzas ourselves.

Hung up on me immediately after i asked a simple question

Ordered 4 pizzas 2hrs before delivery. Still waiting for delivery. Called few times, no answer. The phone rings out. The order is not updated. See image. Expected delivery is 7PM. Placed the order at 5PM, 2Hrs before. Its close to 8PM now. Will not order again. Worst experience!

Don’t bother calling them. Waited on hold for 40 mins because the app wouldn’t work and was worried I’d been charged twice.

Ordered Pizza for my family. Missed 1 pizza on delivery. When we called to sort the issue,the customer service was extremely poor. Left my partner on hold for 7 minutes then hung up on her. She had to call back again to speak to the manager who again handled it very poorly. They ended up delivering the missing pizza an HOUR later BUT they left it at our door, in the cold without knocking. I guess I was meant to magically know he was there?Horrible customer service. Would never order from here again