Marks And Spencer - Chichester

I went to this restaurant for lunch and it was very crowded. I tried to get a table, but staff members shouted at me from across the room and told me I couldn't have a table until I ordered food. If this is the policy, why not have a sign clearly stating it? It would also be helpful to have a staff member managing the queue and assisting customers. Unfortunately, my elderly relative cannot wait in a slow-moving line, so we will not be returning to dine here. The behavior of the staff was very unprofessional.

WWW (What Went Well) We were sheltered from the rain. EBI (Even Better If) They actually sold what they say they sell on the menu They didn’t expect you to pay for items that are not available Summary We have dined in M&S Cafe’s many times over the years, but the Chichester cafe (our local branch) is the worst experience of them all and we will not be wasting our time and money there again. I have noticed on the last few occasions, including this one, that they often don’t have available food that is advertised in bold letters on the menu above the tills, especially hot food. They don’t tell you this until you arrive at the front of the queue, only to be told that multiple items are not available, so you end up scratching around for a sandwich from the fridge, with other frustrated customers behind you in the queue. The chicken ciabatta was not available, so I asked for the poached egg and mashed avocado. I was informed that it wasn’t available either, so I politely enquired as to the possibility of poached egg on toast. The nice till lady went in the kitchen to ask and returned to apologetically inform me that I could have it, but only if I also paid for the non-available avocado! Yes, I know…unbelievable, as Victor Meldrew would say. At that point I grabbed a sandwich from the fridge and would have left immediately, but for the fact that it was pouring down outside.

On a hot day with no air conditioning, we inquired about its absence and were simply told to figure it out ourselves. The staff seemed unable to address the issue, leading to a very uncomfortable dining experience.

Do not go to this restaurant with the extremely rude woman working at the self-service checkouts. There is absolutely no customer service. It is best to avoid this store completely. I decided to leave my purchase behind rather than deal with the unprofessional behavior. Save yourself the trouble.

Why have M&S stopped serving plain scones in the cafe? They serve fruit and cheese scones not helpful if you don't like fruit scones-and you just fancy jam and clotted cream