Roots - Chiltern

I adore this restaurant! The cake and coffee are delicious, the decor is amazing, and the staff are so friendly. They are also managing Covid restrictions well. Thank you for a wonderful experience! Another hidden gem in Chesham.

Since Covid-19 I had to find places in Chesham to work. Chesham is a lovely town but now renowned for the best hospitality for CEO and business people with our computers and long hours! But Root is very welcoming. They have delicious coffee and the best cakes in town. It can be a little noisy with families and toddlers, but if you don’t mind sound of life, Root is great!!

I am stunned that someone could have a bad experience here. Upon arrival, there is hand sanitizer to use, the staff is behind a plastic screen and you have to order your food at the counter, which minimises staff/customer interaction/contamination. Serving staffs wear masks and the waiter was happy to get us extra drinks so that we didn't have to go back up to the counter again. Despite what could be quite a sterile place at this moment in time, they have succeeded in making the cafe look and feel both sanitary and welcoming. There are plants on one shelf to sell and the back dining area is as light and airy as it is to sit out in the sunshine. The staff are friendly and helpful and we didn't have to wait long for our food.These factors however, are not the highlights of this cafe. The menu looks simple but the food is obviously prepared with passion and care. I had a mushroom and spinach burrito with wild garlic: such a simple combination, but deliciously done. I had food envy when my boyfriend's food came out (Buddha bowl), and even more so when I tasted it. We are hoping to move to the area and would like to make this cafe a weekly treat, so please support this business in these trying times.

This was my second visit to the cafe, about a year apart. I stayed away from this place after being made to feel unwelcome after my first visit, however it was a hot day and I fancied an iced latte so I thought I would give it another go. Once again I was greeted by a member of staff with a cold glare and a real “ why are you here” kind of attitude. They were very unhelpful when asking about vegan options and really did their best to make me feel uncomfortable and embarrassed, to the point where I was ready just to walk out. The staff at roots really need to take a course in customer service

My second visit to Roots and it was just as good as the first, delicious sandwiches and coffee, such a nice little chilled cafe, something quite different to the usual run of the mill 'full English ' cafes dotted about. Well worth a visit.