Hotel Restaurant Au fil de l'eau

Pretty tasty food but terrible long service. We booked in advance and preordered food , bot waited for more than two hours to get food ready. As a result no pleasure of visiting.

What can I say it is terrible . With pre set menue we have waited 2 HOURS!!! The meals are tasty but service and approach is far far from normal expectations.

One of the main reasons for staying at the hotel was to experience the restaurant. It was unfortunate the weather was not good enough for us to sit outside. The gardens overlooking the lake are amazing and I am sure would really add to positively to the experience. We arrived down from our room and went into the dining hall searching for someone to show us to our table. It was all very awkward and no one around. It appeared very under staffed. The indoor dining area was sterile and lacked any atmosphere. We had a set menu which was all that was on offer which in current times is understandable. We appreciated the current circumstances and looked forward to our first meal out for a long time. The starters were reasonable but the main fish course although visually well presented, was very bland and watery, as if the fish had been defrosted. The waitress asked us about our meal which we had not eaten when clearing the plates and we explained politely that it wasn't the best. She disappeared with the plates and returned with not a very positive or empathetic attitude. She made us feel very uncomfortable with her comments which were to be heard by others in the restaurant. I did not feel it was correct to point out her lack of empathy or customer service skills as did not wish to inflame the situation feeling better to take it off line with management at a later time. We remained calm and polite. Breakfast the next morning was very attentive and the team member was very polite and helpful. The breakfast was very good in general. I have contacted the Directrice on due course, but whilst her emails are very polite, there seems very little energy to improve on the circumstance. Based on this, I would definitely not return or would recommend to my friends.

Good cuisine, BUT veeeeryyyyyyyy loooooooooong waaaaaaaaiting tiiiiiiiiime. It took over one hour to get starters and nearly two hours for main course.

Most enjoyable meal in fabulous setting, overlooking Lac Leman. Great service, friendly, good gluten free choices and bread. Lovely.