Subway - Clearlake

This is the second time in a week that I have received my delivery without a seal on my bag. Not just missing a seal but the sandwich is just placed into a brown paper bag. No wrapping paper around the sandwich, so all the condiment are getting the brown paper bag wet and are breaking through the bag. The bread is so burnt it has grilled lines on the brown paper bag from pressing up against the sandwich. The order before this was fine and the order before that was this same incident. I feel someone working at that location needs supervision or they are purposely sabotaging my food because they have access to my real name on the order. I also have photos of everything. The sandwich looks like it would be something you throw away intentionally. Please contact me [hidden email] I am very displeased with my order.

Sandwiches seem a bit smaller than if you prefer them in person.

I ordered online and got there at the time it said. After waiting 5 minutes I went in and asked about my order. They said it doesn’t get made till I am there. If this is true, then why did I order online and wait 15 minutes to come down and wait another 15 min. The sign says someone will come out and no one did. When I went in I had to remind them to put items on that were on the receipt they were reading of of. They ran out of the cookies I had ordered and I told them at this point I don’t care just grab another one Nd they didn’t and shorted me the 1 cookie. I let them know they should contact corporate and fix the website saying food will not get started till you arrive and the person smarted off and said we don’t have anything with the website. This was a very poor service, customer experience and they need to follow there own rules on their own sign. Come out and great the customer when they pull up and let them know what is going on. Also the spot the have for the curbside service blocks their parking and turn around area for the other customers. People are getting worse service now than during the virus and wanting more money per hour. Wow hopefully this is not what we have to look forward to. Update After getting home my order was also wrong even though the guy read it off a receipt. Wrong bread on both sandwiches. Did not add anther cookie for the missing chocolate chip. Glad there is another Subway cause this one doesn’t seem to want business.

There is no specific vegan or vegetarian sandwich special available at this location (No meatless patty, for example... , but you can still make a really great vegan sandwich. Try and mix of your favorite veggies rolled in flatbread, with Sweet Onion Teriyaki sauce (which is vegan, per the Subway website , or just go with oil vinegar dressing and some salt pepper

I have been living in Clearlake for about 15 years, and I have never once received bad service. I love THIS subway.