The Coeur D'alene Resort

Not family friendly! We purchased a family package for the infinity pool. Our stay was only 1 day so we called ahead to ensure we could get early check in to use the pool since check in is listed as 4pm. We were told we would be able to check in at 9:30am when we arrived. Upon arrival we were told that nothing was available but we could still use the infinity pool. We had nowhere to change and were told we could change at the pool. After arriving at the infinity pool we found there was nowhere to change except for a dirty single bathroom stall. Wow what fun that was with a 3 year old. There was no shade except for the few umbrellas already taken by people in lounge chairs. The music was loud an explicit, not appropriate for young children. Men were smoking cigars next to the pool where my young children were. When we finally got a room over 5 hours later we entered it to find a terrible smell. Initially we thought it was maybe a smoking room but upon further inspection we found it was most likely the mold all over the bathroom. I couldn’t believe how disgusting it was! There was no way I was putting my children in that shower. I went back to check in only to be told it just wasn’t properly cleaned and they could send housekeeping up. I refused to stay in the mold covered foul smelling room and the said they had 1 other option since they were fully booked. It wasn’t much better. The next morning we tried to take our children swimming at the indoor pool around 8am since checkout is 11am only to be told children aren’t allowed until 9am. This hotel has really gone down in service since the last time we stayed here. It is not family friendly at all! People with young children beware!

Beautiful resort. Thought we booked the Casino hotel so was disappointed but that was my fault. Had RV parking which was fantastic and the valet guys were wonderful! Restaurants and shops within walking distance so that was really convenient.

After driving all day we arrived 15 mins after check in time of 4pm. We were all hungry and looking forward to getting into our room and getting settled. We were told they had let too many people check in and our room wasn’t ready. We were told they didn’t know when it would be ready but “soon”. We waited until 5pm and still no room. Then their computer system went down. They offered us a free dessert for our wait ??‍. At 5:15 a manager offered us a $60 credit for the restaurant, calling them and saying to make sure we got a table. He told me he made sure we got a table, so I assumed it had been booked and he moved things around which was nice of him I thought at the time. We arrived to eat with half of our bags in tow to a mostly empty restaurant. So I’m not sure why they acted like it was helping us to get us a table we could have walked in and gotten one. We then ordered dinner and waited an hour to get our food. By then everyone was exhausted and over it. Our room was finally ready and we got checked in at 6:30pm. Two and a half hours after check-in time. We are pretty low maintenance people and understand things happen but for a room of this price, we expected much much better. For breakfast we ordered room service and the eggs that we ordered over medium, were raw. To advertise as a luxury resort and then have service such as this, food that wasn’t good and pay this much for a room that we got to stay in for a total of 16.5 hours until checkout time, we we should have have just stayed at the Marriott and walked to the lake. The valets and bell hops were super helpful and very nice so they have that going for them. The location is wonderful but for a luxury resort that you are paying too dollar for a room, this isn’t worth it.

Absolutely phenomenal resort. One of the most high-end hotels I've stayed in so far in my 13 years in the USA. Note: This is not a cheap hotel. The staff were very nice and helpful. The concierge was great, and the valet parking was wonderful. Having your luggage stored while your room is made ready and then brought to your room is great, especially when you have a lot of luggage and a bad back. There was a town vendor fair on Main Street when we arrived, so we went to check out the local stores and vendors while our room was being prepared. The hotel grounds are stunning along with the views, especially from the tower rooms. Mountain or lake views. It's location is wonderful, and you are only 500ft from the main street of Coeur D'Alene. There are many stores and restaurants to choose from. There is also many activities available at the lake, including plane rides and boat tours, run by the hotel or local businesses. If you have the money, I highly recommend this resort.Rooms: Beautiful, clean and unique rooms.Nearby activities: Lots to do nearby. Including plane rides, boat rides, parasailing, golf and more.Safety: Feels very safe, and there is hotel security.Walkability: Lots of attractions and main Street with a few minutes walking distance.Food drinks: Multiple restaurants in the hotel and around it to choose from. Including room service.

Just had a lovely week here with my husband’s whole family. The resort is great, so many great food options, service was impeccable, and lots of fun things to do in and around the resort. We ended up leaving our backpack there and the resort shipped it back to us quickly. Thought I would never see it again! Would definitely recommend visiting!