Panera Bread - Columbus

The restaurant has wonderful, friendly staff and offers delicious food and excellent service. They do a fantastic job even during tough times. Linda has been exceptional for years—she's hardworking and always welcoming. It's a great spot to meet up with friends.

I never received my two broth dishes, and there was no communication regarding the reason for this or about my refund. I had to deal with their customer service since it is an independent franchise. I was told that the local owner would reach out to me within five days to process my refund, but that never happened. It feels like they took my money and disappeared. I won’t be returning.

The pizza was a little cold, as it didn't have much aroma, but overall, the service was excellent. Food: 5/5.

Tell me why I paid $13 for a bowl that filled a quarter of the way up with broccoli mac cheese. also made of broth dishes 2 hours before closing:

I just want to thank the manager Robert for compensating me for my order. And I'll definitely be back for the cookies ? ? ?