Wendy's - Converse

Im surprised to get my food like this, it was not that busy for the cook to have burnt my hamburger. Mind you the patty is small to begin with. But ultimate over I was very disappointed, I should of just stuck to my usual the chili. The One time I decided to go for the burger..

Went on 04/17/24 approximately 830 in the evening. The dining room was very clean. Service was TERRIBLE! No one acknowledged the customers as they walked in. There was a female employee getting off. She walked by several times but only complained about working over 9 hours and was making her food to take home never said a word to me. Food was very cold and fries were old! Don’t plan to go back there again Bet the employee that was leaving had hot, fresh food!

Fries were cold, no one greets youWe waited until someone finally came. One of the lady workers was leaving, she sure took care of herself totally ignoring usAt least ask another person to help usShe just helped herself amd didn't even looked at us. The manager she was busting her butt working at the window. Looks like she is the one holding up this place. If I owned this establishment I would have fired them on the spot

This was the worst experience at a Wendy's I've ever had since they have come to San Antonio. The hamburger was tasteless and tough, the fries were cold and the service was terrible!

This Wendy’s has improved vastly, I’ve been here a few times over the last couple of years. The food is fresh hot these days. Even at almost 1 am. There’s another one nearby which stays open until 3 am, but that one is… yikes.I want to specify that Austin in particular has a great attitude and he delivered spectacular service. He was genuinely friendly and funny, which made me want to come back. I would say he made my night better, that’s going above and beyond. I also know how tiring late shifts can be. Please give him a raise, employee of the month, and recognition in general. I am critical and honest in my reviews, I would let you know if anything was wrong.