Pen-y-bryn Teahouse And Rooms - Conwy

Haven’t visited here for awhile. Years ago it was a relatively atmospheric tea room. It’s not bad BUT the walls are decorated with cheap tat, and if you are quite happy to listen to the radio while waiting and eating then it’s the place for you. Staff was friendly BUT had a struggle to actually find someoen when it was t8me to pay. It’s okay BUT other places in Conwybare better.

Appalling service. Told there would be a wait but after 10 mins no-one had cleared table or approached us. Dirty tables, uncleared and only 1 other customer in there.

Very busy small cafe but waitress was very pleasant and welcoming. She had to turn away customers as the cafe was full but did her best to serve everyone quickly

Not the best experience. I have lived in this area for 16 years and this is the first time visiting this cafe. I wont be visiting again, there are far better places in conwy.

You get the picture. The place was filthy, unfortunately we had sat down and ordered before we realised how disgusting the place was. Being British, you tend not to complain, just don’t go there again. The floor was covered in food, discarded paper no it was’nt a napkin, this place would’nt know what on of those was for). The table was awful, my husbands hand stuck to the table top, the menus were unbelievably dirty. But we had ordered, it was raining, so decided to stick it out. The waitress was surly and unpleasant when I asked for the tea to be changed as I had asked for the tea bag to be left out of the teapot so that I could judge the strength of the tea. When she brought the new teapot full of just water back, she banged it on the down and hot water splashed over the table. As I said surly! When I poured the hot water into the cup, it was full of black bits. Something not right there. The scone I had ordered came and was steaming hot straight out of the microwave) would have had to wait 15 minutes for it to cool down enough to butter it. I had had enough by then, even my husband who never complains was fed up with this place. Unfortunately in a place like Conwy you don’t read the reviews before going for a snack or coffee and cake, do you? And that’s how this dreadful place stays open. I can’t understand how it has got a 5 hygiene rating, unless the standards in Wales are considerably lower than those of the rest of the UK! AVOID