Firehouse Subs Metro Crossing

My FAVORITE Sandwich Shop. I'm a hard subway fan until I was introduced to this place! My kids too. Best freshest sandwiches you can get! I do a lot of pickups, I only had my order wrong as twice. Not too bad about chaos. Things I can do.

As a first-time visitor, I can confidently say it won't be my last! The BBQ brisket was fantastic! The service was exceptional, and the staff was in great spirits. I also appreciated how clean the place was, especially since I wanted to catch my boss's game. It's been a while since I've had such a wonderful experience dining out!

I called to order four sandwiches for my coworkers, and the woman on the phone was incredibly rude. When I asked if they had brought back their tray of various hot sauces, she curtly replied no, as if it wasn't a big deal. I inquired about any sauces I could order with my sandwich, and she snapped, "Do you want to place your order or not?" After hearing that they got rid of the hot sauces, I was already hesitant to order, but this experience has definitely put me off.

The customer service and the quality you get here are amazing. I have to give these guys a big scream. Yesterday I set an order, loaded my son into the car and while I returned from my road, I discovered a flat tire. I called and asked if I could get a refund and they gave me no problems at all, as most places do these days. Good job! my tire will be replaced now and I will be back soon?

Everything was great, but the drink area could use some cleaning up; it was a bit messy. The food was good—I had the turkey bacon club, along with chips and a drink.