Kfc - County Durham

Called in for lunch, never again, the food in this place is awful, the chicken fillets were rock hard, the handful of chips what you get were cold, the chicken burger was terrible and the bun was very dry, dont waste your money, go elsewhere.

We'd had issues here before. I ordered food a few weeks ago only to drive home and find that the order was wrong. I returned to the store and the food was replaced. Drive the seven miles home to find it was still wrong. Waste of time and money. The latest appalling experience involved waiting twenty minutes for food. When we finally got it, the female who served us apologised for the delay and stated that she'd upgraded us to large fries as a result of the wait. When we checked the food, she hadn't. In fact, we had half a standard portion in the bag. I re-entered the store to find the staff member chatting to her colleague, with her back to the counter and, having waited to be noticed, I excused myself for interrupting her and asked her if the fries I had with me we're what she's call a large portion? She walked away, not to be seen again. No acknowledgement, engagement or apology. Gone. I'd had enough by now, so advised her colleague that, although I wasn't trying to be awkward, I needed to speak with the manager as I wanted the number of the franchisee to make a complaint. He went to get the manager, who never bothered to present themself. I told the staff member to forget it. The food was appalling. Dark brown, cold, dry and tasting of dirty oil. The sandwich had been thrown together and, considering the amount of times I saw service staff touch their mouth and nasal areas prior to handling people's food, I was in two minds whether to eat it or bin it. The coke was as flat as tap water. Unbelievably bad food, a filthy restaurant, shockingly bad service and an apparently apathetic manager. What more reason would anyone need to avoid this place like the plague?

Came to kfc ordered on the app the woman was awful and rude, said she would spit in somebody’s food me and my friends were the only customers in the building, told me I had to tell her I ordered on the app when she was looking right at my order and I was the only one waiting for an order, needs to have a better attitude when she’s talking to customers

Food looked like it had been thrown in the box. All the mayo was at one side of the bread bun and the bbq sauce was at the other end in a clump. The chips were luke warm and 40p for bbq sauce it’s free everywhere else. A staff member came out to take trays from the station where the bins are but seemed oblivious to the over flowing bins and dirty tables. Then when we left a staff member was outside the main door smoking. Absolutely last visit here they just can’t be bothered!!!

Some of my order was missing out of the bag. When I rang up they said they defo put the burger in. The bag hadn't been opened until I got home.