Starbucks - Crestwood

Definitely the worst Starbucks around. Super frustrating that I check the app to make sure what I want is in stock before I head over there. There’s maybe about 4-5 cars in line including myself, waited about 10 minutes to order just for them to tell me my item is out of stock. I’ve worked in the food industry about 6-7 years now and I know all they have to do is press a button to mark it out of stock at their store, they just didn’t because they don’t have a manager who knows what to do I guess. This Starbucks must have really poor management. Their manager doesn’t order the correct amount of items needed between her deliveries. Half of everything is always out of stock. They don’t update this on the app like the other Starbucks do. I ordered my drink and after 10 minutes waiting with just two cars ahead of me I just left and went to Dunkin instead. Seemed pointless to already be waiting 20 minutes when I only could get half of what I wanted. Paid half the price and got basically the same quality. wasted 20-25 minutes of my time at Starbucks, they should have to pay ME for my inconvenience. They need an entirely new staff because this place is garbage. Don’t waste your time here, Go to dunkin instead or literally any other Starbucks.

I was just at this Starbucks location, my drink was not made how I ordered but I did not complain as I am on my way to work, however I did order an impossible breakfast sandwich and the young lady who is on food proceeded to hand the Caucasian male his sandwich in hand however when it came to me she sat it on the counter, I hope this is not racially motivated as I am a young black female but I am highly disappointed. I don’t know if she was rushing or what but I hope she learns that even the small things can insult someone.

I ordered a white hot chocolate with whipped cream but instead of telling me they were out of it I was given just a regular hot chocolate with no whip chocolate Service: Take out Meal type: Other Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 2

Service: Take out Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Outstanding Service by Dylan at Starbucks: I had the absolute pleasure of being served by Dylan during my recent visit to Starbucks, and I must say, he truly made my day! Dylan's exceptional customer service skills and warm demeanor set a new standard for excellence. From the moment I stepped up to the counter, Dylan greeted me with a genuine smile and made me feel right at home. He took the time to attentively listen to my order, offering helpful suggestions and ensuring every detail was perfect. His knowledge of the menu and his passion for coffee were evident in his thoughtful recommendations. What truly impressed me was Dylan's efficiency without sacrificing quality. Despite the bustling atmosphere, he skillfully prepared my drink with precision and speed, all while maintaining a friendly conversation. It's evident that he's not only a master at his craft but also a true people person. Dylan's dedication to providing an outstanding customer experience is commendable. He went above and beyond to ensure I was completely satisfied with my order, and even took a moment to ask if there was anything else he could assist me with. It's employees like Dylan that make Starbucks stand out. His commitment to excellence and genuine care for customers is a true asset to the team. I left with a smile on my face and a perfectly crafted beverage in hand, thanks to Dylan's exceptional service. I wholeheartedly recommend visiting this Starbucks location and having the pleasure of being served by Dylan. He is a shining example of what outstanding customer service looks like. Thank you, Dylan, for making my day brighter with your exceptional service! Warm regards, Trystan