Starbucks - Crystal Lake

Customer service is great at this place, staff is very friendly and happy. beautiful, happy people to see

Nice people and the get my order right! One of my favorite locations

Three strikes this week! I ordered my usual chai with an extra pump on Tuesday from drive through, but it was very weak and no time to return it. Today, Thursday , same happened but I had time to go into the store and a ask for a do over. Sadly, it was the same problem. If someone orders an extra pump, it should be stronger, right?

*drive thru is SO much faster, doesn't matter if the line is backed up miles away. Such a bummer its on my way to everything yet they are the slowest in town. The one on rte31 knows what they are doing unlike this lcoation

Ordered 2 venti drinks, got to the window paid. Cashier tried to hand us smaller sized drinks which we pointed out that they weren't the size we ordered. Cashier had them remake our drinks to the correct size. While waiting for the correct size he voided our payment then asked for our payment again because it was incorrectly rang up and it was going to be more money. I have no problem paying the correct amount but the attitude with no apology for their mistake wasn't needed. Plus the drinks didn't taste like they normally do. Ended up only drinking maybe a 1/3 of it before tossing it.