Hilltop Retreat - Cumberland

Food was great. Waitress brought drinks to a table clearly after we placed our order for drinks. Then she neglected on checking back on us. Still tipped her out to the max. Just hope she or the owners will cure the issue.

Great location, excellent food but most importantly, Justin and Casey are two of the sweetest people you will meet. Additionally, they truly care about their customers (aka friends).

We were there for an hour and never actually got food. We arrived at 7pm, seated at 7:15pm, ready to order at 7:18pm, order taken at 7:30 (owner thinks these are important details), asked where our food was at 8pm and the waitress checked in with thekitchen staff and was told it would be 7 more minutes. Tables seated at the same time as us got sides, mains and drinks wellbefore us and were almost done. Fairly certain they lost our order. Edit based on the owner 's response: Defending yourself overempathizing is a low integrity move. -You called into question a customer patience instead of addressing a lack ofcommunication -You chose to brag about your busy night instead actually addressing feedback. -You asked a customer to beemphatic over choosing to emphasize Ways you could have responded: Thank you for your feeeback, we will use this to ensurefuture customers don 't feel the same. we 'll try to a better job at communicating timelines to customers when their orders needextended care .

This is the best restaurant within a 60-mile radius of Cumberland, WI. The staff is friendly and laid-back, and the food is fantastic. My only drawback is that they are only open on Friday and Saturday evenings, as well as Sunday until 1:00 PM.

Exceptional service! We visited twice over the weekend. Everything was impeccably clean, especially the dishes, and the food was outstanding! The staff is wonderful! 10/10!