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Bidra med feedbackI live at least 30 miles from the Deep Ellum location in Dallas and over time I’ve driven that 30 miles each way to get this chicken however, that ended today. A slow decline in employees that understand the basics of customer service is what could be the difference in success or failure. Twice I’ve called checking on pricing only to be put on pretend hold. Just laying the phone down while I hear the complete operation go. Today I decided to see how long the guy would keep me waiting before coming back with the info on pricing I had requested. “What are your specials for today?” I was left listening for over 20 min til I heard someone pick up the phone. They held it for about 30sec and then hung up. Not once did they say a word. Places that allow customer service like this would be boycotted no matter how good the food is. People today charge outrageous prices for their products and treat you like garbage in the process.DOES THE OWNER KNOW THE CONDITION OF HIS CUSTOMER SERVICE ? If they do, they are justo blame.NO MORE GUS AND NO MORE GOOD REVIEWS VIA WORD OF MOUTH FOR ME.For management: last bad call was approximately 4:50pm Sunday Nov 12
Went there with my son today and it was really really good. Ordered the 1/2 chicken and the tenders special. the seasoning was just right. Not overly hot, and had a only a small bite on the back end.Mac and Cheese was awesome and so were the fried green tomatoes and collard greens. Service was extremely friendly and we couldn't have had a more pleasant time.
Just a regular chicken place. Nothing special. Nothing as world famous. When you are hungry and the food is hot there is a kick. As the food gets warm to cold there is no taste no flavor. Again... just a chicken shop.
Service was fantastic the several times we've been here. Food is always hot, fresh, and tasty. Ambiance is great, smaller place but it's still great.
I've been wanting to stop by and finally got the chance when I was in Dallas for the state fair. Gus's was everything I expected and more. Ordered the special, two breasts, and two sides. The breasts were perfect, just the right amount of spice and crisp. It was soooo juicy and savory! Mac and cheese were also delicious. The lemonade was the perfect accent to compliment the spicy chicken. We were served by AJ and she was the sweetest server I've come across in a long time. She did not hesitate to make sure our experience was one of a kind. A must stop if in the Deep Ellum area.Parking: Paid parking but Gus's validates 1 hour of free parking while dining there.
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